At Manibus Massage Practice we take the privacy of our customers seriously. This Privacy and Cookie Policy explains how we collect, use, store and protect personal data. By using our services, you agree to this privacy statement.
- Data collection
We collect the following personal data from our customers:- Contact details : name and surname, email address, telephone number via our booking program Salonized.
- Risk factors : any risk factors such as allergies, which we need to take into account during treatment.
- Financial data : bank account number and associated data for billing and payment processing.
- Data is mainly collected digitally via forms and online bookings. In exceptional cases, a customer can complete a written form. Notes can also be added in Salonized following conversations.
- Use of Data
- Name and surname, email address : for promotions and newsletters only.
- E-mail and telephone : for direct communication with the customer.
- Data sharing : We do not share your data with third parties, except when required by law.
- Retention period
The retention period of personal data is in accordance with legal requirements. Financial data is kept for 7 years, as required by the Tax Authorities. - Data security
The protection of your data is arranged via our systems:- Salonized : for bookings and communication.
- Mollie : for payment processing.
- WeFact : for billing.
- All written forms are kept safely under lock for as long as you are a customer. After termination of the customer relationship, this data will be destroyed after 1 year or upon request.
- Security measures
We do not store any data on our local computers. The data is stored in the cloud/databases of the mentioned third parties, which have robust security measures in place. Access to this software is restricted to authorized personnel only. Access to the systems is protected by passwords. - Rights of Customers
Customers have the right to view and correct their data. You can submit a request via email or online. - Data breaches
In the event of a data breach, we will notify you as required by law. We follow the guidelines of the Dutch Data Protection Authority for data leaks. More information about filing a complaint can be found here . - Privacy Policy Updates
We will communicate updates to our Privacy Policy via email. - Opt-out Options
Customers have the right to unsubscribe from marketing communications. You can easily unsubscribe via Salonized's marketing module or by contacting us. - Specific Consent
On our website we have a call-to-action (CTA) for requesting newsletters via email. We always ask for your specific consent before sending you marketing materials. - International Data Transfers
The data is protected in accordance with the GDPR, including when transferred internationally. - Processing by Third Parties
- Salonized:
- Data Protection : Salonized takes several measures to protect customer data, including data encryption and secure storage.
- Privacy Policy : They have a privacy policy that explains how they collect, use and protect personal data.
- Access to data : Only authorized employees have access to customer data, and they follow strict guidelines about data security.
- Mollie:
- Transaction security : Mollie uses strong encryption and security protocols to protect payment information.
- Compliance : They comply with the General Data Protection Regulation (GDPR) and other relevant data protection legislation.
- Privacy policy : Mollie offers a transparent privacy policy that describes how they process data, including how customers can exercise their rights.
- WeFact:
- Data Security : WeFact implements security measures such as firewalls and encryption to protect their users' data.
- Responsibility for data : They have data breach procedures in place and ensure data is handled in accordance with GDPR.
- Information provision : WeFact provides clear information about how they handle customer data and how users can manage their data.
- Gifty:
- Data Protection : Gifty implements security measures such as encryption and secure storage to protect customer data, especially when purchasing gift cards online.
- Privacy Policy : They have a transparent privacy policy that explains how they collect, use and protect personal data, as well as users' rights.
- Data breaches : Gifty has procedures in place to manage data breaches and ensure they are properly reported to data subjects and authorities, if necessary.
- Data minimization : They collect only the data necessary to provide their services, such as name and contact information for sending gift cards.
- Retention periods : Gifty has clear guidelines for retaining data and deletes it after the relevant period or at the user's request.
- General Practices of Third Parties
- Data minimization : Third parties only collect the data necessary for their services.
- Data breaches : Procedures to report data breaches to data subjects and the authorities according to legal requirements.
- Retention periods : Clear guidelines on how long data is kept and when it is deleted.
- These practices ensure that these third parties comply with the General Data Protection Regulation (GDPR) and protect the privacy of their users. It is always advisable to consult the specific privacy and data protection policies of these platforms for detailed information.
- Feedback and Improvements
We value your feedback about our privacy policies and practices. If you have suggestions for improvements, please contact us. Your input helps us to continuously improve our services and the protection of your data. - Contact person for Privacy
For questions about privacy, please contact:
Dawid Jaras
E-mail: dawid@manibus.nl
Telephone: +31 06 46 00 35 66
Owner of Manibus Massage Practice - We aim to respond to your requests within 14 days.
- Complaints Support
If you have any complaints about your data privacy, please contact us directly. You also have the right to file a complaint with the Dutch Data Protection Authority. Visit their website at www.autoriteitpersoonsgegevens.nl for more information. - Cookies
We use cookies to improve your experience on our website. The cookie settings are managed via CookieYes, which we have integrated into our system. For more information about which cookies we use and how they are managed, please refer to our cookie policy on our website. - Links to Third Party Websites
We are not responsible for the privacy policies of third party websites that you may visit via links on our site. - Applicable Law
This policy is governed by Dutch law and disputes will be resolved under Dutch law.
